Duration: 6 hours and 30 minutes

Affected Components: Channeltivity Service, Channeltivity Support Site

Nov 18, 14:37:05 GMT+0
Identified - As of 14:22 UTC (9:22 am EST), CloudFlare is "continuing to work on a fix for this issue.". Based on Cloudflare recovery efforts, indications suggest they are working quickly toward a resolution..

Nov 18, 14:55:57 GMT+0
Monitoring - As of 14:42 UTC (9:42 am EST) Cloudflare states that, "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal." We are still actively monitoring Cloudflare’s recovery efforts until this issue is marked as fully resolved on their end. During this period, customers may continue to experience intermittent availability issues until Cloudflare fully resolves the underlying problem..

Nov 18, 11:48:00 GMT+0
Identified - Starting at 11:48 am GMT on 18 Nov 2025, some Channeltivity customers began experiencing intermittent downtime, 500 errors, and slow load times within the application. The issue is related to a global Cloudflare outage that is affecting connectivity and performance across multiple online services, including Channeltivity. We are actively monitoring Cloudflare’s recovery efforts and implementing mitigation steps where possible. During this period, customers may continue to experience intermittent availability issues until Cloudflare fully resolves the underlying problem..

Nov 18, 18:17:52 GMT+0
Resolved - As of 17:44 UTC (12:44 PM EST), Cloudflare has reported that their services are operating normally. They're continuing to investigate the root cause of the earlier disruption. Channeltivity is also operating normally at this time. We appreciate your patience while this issue was being resolved. If you are still experiencing any problems, please contact us at [**support@channeltivity.com**](mailto:support@channeltivity.com)..

Affected Components: Channeltivity Service

Nov 25, 13:33:14 GMT+0
Resolved - During our scheduled platform migration, we encountered unexpected downtime that affected some customers. The issue has been resolved, and all systems are back online. We sincerely apologize for any inconvenience and are conducting a thorough review to ensure this doesn’t happen again in future updates. If you’re still experiencing any issues, please contact support@channeltivity.com. Thank you for your patience and understanding..

Duration: 2 hours

Affected Components: Channeltivity Service

Nov 25, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 25, 08:30:00 GMT+0
Identified - To continue improving our platform’s performance and reliability, we’ll be performing a system migration during the specified time period. During this window, affected customers will experience a brief downtime of approximately 10 minutes. We’ve planned this migration to minimize disruption and appreciate your understanding. If you have any questions, feel free to reach out to [support@channeltivity.com](mailto:support@channeltivity.com). Thank you!.

Duration: 11 hours and 23 minutes

Affected Components: Channeltivity Service

Apr 26, 08:11:00 GMT+0
Investigating - Starting at 08:11 am GMT-0500 on April 26th, 2024, some Channeltivity customers started experiencing intermittent availability and slow load times within the application service. We are investigating with Microsoft and working on mitigating the issue. Customers can expect intermittent downtime during this period..

Apr 26, 18:36:24 GMT+0
Monitoring - The mitigation has been applied and we're monitoring the results..

Apr 26, 19:33:31 GMT+0
Resolved - This incident has been resolved. We've identified the cause and will be rolling out a permanent fix in the next few days..