Channeltivity - Intemittent Application Availability – Incident details

All systems operational

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Intemittent Application Availability

Resolved
Major outage
Started 11 months agoLasted 6 hours 29 minutes

Affected

Channeltivity Service

Major outage from 11:48 AM to 2:55 PM, Degraded performance from 2:55 PM to 6:17 PM

Channeltivity Support Site

Operational from 11:48 AM to 6:17 PM

Updates
  • Resolved
    UTC
    Resolved

    As of 17:44 UTC (12:44 PM EST), Cloudflare has reported that their services are operating normally. They're continuing to investigate the root cause of the earlier disruption. Channeltivity is also operating normally at this time.

    We appreciate your patience while this issue was being resolved.
    If you are still experiencing any problems, please contact us at support@channeltivity.com.

  • Monitoring
    UTC
    Monitoring

    As of 14:42 UTC (9:42 am EST) Cloudflare states that, "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal."

    We are still actively monitoring Cloudflare’s recovery efforts until this issue is marked as fully resolved on their end. During this period, customers may continue to experience intermittent availability issues until Cloudflare fully resolves the underlying problem.

  • Update
    UTC
    Update

    As of 14:22 UTC (9:22 am EST), CloudFlare is "continuing to work on a fix for this issue.". Based on Cloudflare recovery efforts, indications suggest they are working quickly toward a resolution.

  • Identified
    UTC
    Identified

    Starting at 11:48 am GMT on 18 Nov 2025, some Channeltivity customers began experiencing intermittent downtime, 500 errors, and slow load times within the application. The issue is related to a global Cloudflare outage that is affecting connectivity and performance across multiple online services, including Channeltivity.

    We are actively monitoring Cloudflare’s recovery efforts and implementing mitigation steps where possible. During this period, customers may continue to experience intermittent availability issues until Cloudflare fully resolves the underlying problem.